Privacy Policy

Who are we, and what is this Privacy Policy?

Erva is a website that produces online content about web development and Marketing. Erva owns and operates the website. This Privacy Policy describes how we collect, store, use and protect your personal information. You accept this policy and agree to such collection, storage and use when you sign up for or use our products, services or any other feature, technology or functionality we offer when you access our website or through any other means (collectively “Erva”). We may change this policy anytime by posting a revised version on our website. The revised version will be effective as soon as it is available on the website. In addition, if the revised version includes a substantial change, we will notify you 30 days in advance by posting a notice on our website. After such 30 days’ notice, you will be deemed to have agreed to all amendments made to this policy.

Important: Opt-out Policy

Users of our services who receive communications from us via email may stop receiving such communications at any time. To do so, email marketing@erva.com.au indicating that you no longer wish to receive communications or simply click on the unsubscribe link at the end of each email.

How do we collect information about you?

When you visit erva.com.au website or use Erva’s Services, we collect your IP address and standard web access information such as your browser type and the pages you accessed on our website. When you sign up to receive updates from our website, download some of our content, participate in online events we promote, purchase one of our products, or any other activity for which we ask you to register, we may collect the following types of information:

– Contact information: your name, address, telephone number, email address and other similar information.

– Financial information: the bank account and credit card numbers you provided when you purchased a paid product or service from Erva.

Before allowing you to use Erva’s Services, we may require you to provide additional information that we may use to verify your identity or address or manage risk, such as your date of birth, national registration number, nationality and other identifying information. We may also obtain information about you from third parties, such as credit bureaus and identity verification services. When you use Erva’s Services, we will collect information about your transactions and other activities on our website or when you use Erva’s Services, and we may collect information about your computer or other access device for fraud prevention purposes. Finally, we may collect additional information from and about you through other means, such as from your contact with our customer support team, from the results of your responses to a survey, from interactions with members of the Erva’s companies.

How do we use cookies?

When you visit our website, we, including companies hire to track how our website is used, may place small data files called “cookies” on your computer. We send a “session cookie” to your computer when you visit our website, log into your account, or Erva’s Services. This type of cookie helps us recognize you if you visit multiple pages on our website during the same session, so that we do not need to ask you for your information and/or password on each page. Once you log out or close your browser, this cookie will expire and no longer have any effect. We also use long-lasting cookies for other purposes, such as displaying your email address on a registration or login form, so that you do not have to re-enter your email address each time you register or log into one of our services or products. We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We and our service providers also use cookies to personalize our services, content, and advertising, measure the effectiveness of promotions, and promote trust and safety. You may encounter third-party cookies when using Ervas’ Services on certain websites that are not under our control (for example, if you view a web page created by a third party or use an application developed by a third party, a cookie may be placed by that web page or application).

Google Remarketing 

We use the Google Adwords Remarketing feature to serve ads on Google partner sites. This feature allows us to identify that you have visited our site and so Google can display our ad to you on different websites. Several third-party vendors, including Google, purchase advertising space on websites across the Internet. We occasionally hire Google to display our ads on these spaces. To identify your visit to our site, both other third-party vendors and Google use cookies, similar to what is set out in the “How do we use cookies?” section. You can disable Google’s use of cookies by accessing My Ad Center.

Facebook Remarketing

We use Facebook’s Remarketing feature to display ads within Facebook. This feature allows us to identify that you have visited our website and Facebook can then display our ads to you within Facebook itself. To identify your visit to our website, we use cookies, similar to what is explained in the “How do we use cookies?” section. If you see one of our ads on Facebook and no longer wish to see it, there are options in the ad itself to hide and not see our ads in the future.

TikTok Remarketing

We use Tiktok’s Remarketing feature to display ads within TikTok. This feature allows us to identify that you have visited our website and TikTok can then display our ads to you within Tiktok itself. To identify your visit to our website, we use cookies, similar to what is explained in the “How do we use cookies?” section. If you see one of our ads on Tiktok and no longer wish to see it, there are options in the ad itself to hide and not see our ads in the future.

How we protect and store personal information

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We will not consider personal information to be information that is intended to remain anonymous so that it does not identify a specific user. We store and process your personal information on our computers and protect it with physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, apply physical access controls to our buildings and files, and authorize access to personal information only to those employees who need to know it to perform their job responsibilities.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and personalized experience. To do this, we use your personal information to:

Provide you with the services and customer support you request;
Process transactions and send you notices about your transactions;
Resolve disputes, collect fees, and troubleshoot problems;
Prevent potentially prohibited or illegal activities;
Personalize, evaluate, and improve our services, as well as the content and layout of our website;
Send you targeted marketing materials, service update notices, and promotional offers based on your communication preferences;
Compare information for accuracy and verify it with third parties.

Marketing

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising. If you do not wish to receive marketing messages from us or participate in our ad personalization programs, you can simply indicate your preference by sending us an email to marketing@erva.com.au or by simply clicking the unsubscribe link provided at the bottom of all our emails.

How We Share Personal Information with Other Parties

We may share your personal information with:

– Members of Erva to provide you with joint content, products, and services (such as registration, transactions, and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to help us decide on products, services, and communications. Members of our company will use this information to send you marketing communications only if you have requested their services.
– Service providers under contract who assist in parts of our business operations (fraud prevention, collection activities, marketing, technology services). Our contracts require these service providers to use your information only in connection with the services they perform for us, and not for their own benefit.
– Companies with whom we intend to merge or acquire. (If a merger occurs, we will require the newly formed entity to follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, we will provide you with advance notice.)
– Law enforcement authorities, government officials, or other third parties when:
       – we are compelled to do so by subpoena, court order, or similar legal process,
       – we need to do so to comply with the law or credit card association rules,
       – we are cooperating with an ongoing law enforcement investigation,
       – we have a good faith belief that disclosure of your personal information is necessary to prevent physical harm or financial loss, or to report suspected illegal activity. Other third parties with your consent or direction to do so.

– Please note that these third parties may be located in countries where the laws governing the processing of personal information are less stringent than those in your country. In cases where our company and a partner jointly promote our Services, we may disclose to the partner certain personal information such as the name, address, and username of individuals who signed up for our Services as a result of the joint promotion for the sole purpose of enabling us and the partner to evaluate the results of the promotion. In such cases, personal information may not be used by the partner for any other purpose.

– Erva will not sell or rent any of your personal information to third parties in the normal course of business and only shares your personal information with third parties as described in this policy. If you register with Erva directly on a third-party website or through a third-party application, any information you enter on that website or application (and not directly on Erva website) will be shared with the owner of that website or application, and your information may be subject to their privacy policies.

Other third parties with your consent or direction to do so. Please note that these third parties may be located in other countries where the laws governing the processing of personal information are less stringent than those in your country. In cases where our company and a partner jointly promote our Services, we may disclose to the partner certain personal information such as the name, address, and username of individuals who sign up for our Services as a result of the joint promotion for the sole purpose of enabling us and the partner to evaluate the results of the promotion. In such cases, personal information may not be used by the partner for any other purpose. Erva will not sell or rent any of your personal information to third parties in the normal course of business and only shares your personal information with third parties as described in this policy. If you sign up for Erva directly on a third-party website or through a third-party application, any information you enter on that website or application (and not directly on Erva’s website) will be shared with the owner of that website or application, and your information may be subject to their privacy policies.

Erva
Contact by email: marketing@erva.com.au